Your access to and use of www.norigamihq.com (“the Website”) is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions, and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.
Norigami HQ reserves the right to:
3.1 change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Norigami HQ shall not be liable to you for any such change or removal; and
3.2 change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
Norigami HQ offers an ordering and delivery service throughout the centre of London. This is to ensure that our Meals reach your door when they are at their best. If you live outside the delivery areas, a message will appear on screen notifying you that ordering online will not be possible. Our operating hours may vary over time. Please click on the relevant link to view our menu which will provide you with the option to submit your order.
When you place an order through our Website, an email thanking you for your order and confirming your order will be received and accepted by us (the “Confirmation Email”). You will act on your own behalf and not for any other person when you place an order with us. The contract for the supply of any Meal you order with us will be between you and Norigami HQ Ltd. and will only be formed when you have been sent the Confirmation Email from us. Please ensure that you have given us a correct email address as this is how we will communicate with you about your Order. Please also ensure that you provide an accurate address and telephone number to ensure that your Meals arrive at the correct shipping location. If you do not open the door or respond to telephonic correspondence within 10 minutes of our delivery drivers physically reaching your address, we reserve the right to leave the premises, and you will be charged for the Meal. We do monitor the quality of our supplies, ingredients and the quality of the food we produce throughout the whole process and it is of utmost importance to us that our delivery partners comply with our standards and help us to maintain our reputation. Please let us know if you have any comments relating to us or in respect of the Meals by emailing or calling us.
Our aim is to provide the best delivery service possible. We are working with very respectable and well-established delivery service providers who aim at delivering the best service possible.
Unfortunately, things do not always go to plan and factors, such as traffic conditions and weather, may occasionally prevent us from achieving our targets in this regard. We will do our best to ensure that your Meal is delivered on time. The timing of your order is determined by taking into account the number of orders and the circumstances being faced by our centralised kitchen at that time.
All Meals are subject to availability. Our ingredients come from suppliers who always depend on the availability of fresh, natural, living ingredients such as fish, vegetables, and meat. We can’t be held responsible for any case of ‘force majeure’ that we couldn’t forecast.
Norigami HQ is proud to say that we do not use more than three of the 14 allergens listed on the Food Standard Agency website. Those three allergens are egg, fish and sesame seeds. We do not use any other allergens in the preparation of our Meals. Nevertheless, we are still currently sharing our commercial kitchen with another food manufacturer who may use those allergens in the preparation of certain Meals. Despite all of our efforts to avoid the presence of allergens in our food, it is possible that our Meals may contain traces of them, through cross-contamination. We, therefore, advise you to contact us before placing an order in case of severe allergy to any specific allergen, and we’ll do our best to serve you, or cancel and refund your order out of precaution.
You have the right to cancel an order within a reasonable time and before the order becomes a Started Order. Norigami HQ will classify a bad order as any order which is cancelled after food has been used to start preparing the order (a “Started Order”). Customers can cancel an order by contacting Norigami HQ. Norigami HQ and their delivery service providers may cancel any order and will tell you once we have. You will not be charged for any orders canceled in accordance with this clause. Any payment made prior to an order being canceled by Norigami HQ or our delivery service providers will usually be reimbursed using the same method you used to pay for your order. Any order canceled after it becomes a Started Order will be charged to you. Norigami HQ alone will determine whether an order is a Started Order or not.
The price of any Meals will be listed on our Website. Prices currently do not include VAT as we are selling cold products. Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with the Confirmation Email, save in the case of an obvious pricing mistake, whereby we will notify you as soon as we can about the pricing issue. You may be able to cancel your order once we notify you. Payment for all Meals can be made by credit or debit card, PayPal and BACS through our Website. Once your order has been confirmed your credit or debit card will have been authorised and the amount marked for payment. Payment is made directly to Norigami HQ only. When we make a delivery, we may at our sole discretion charge you a delivery fee which will be notified to you before you complete your order. Since we are outsourcing the delivery process to third-party delivery service providers, we do not apply any margin on the delivery cost, and most of the time we support some of the costs.
11.1 All copyright, trademarks, and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Norigami HQ or otherwise used by Norigami HQ as permitted by law.
11.2 In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
12.1 The Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, and accuracy.
12.2 To the extent permitted by law, Norigami HQ will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
12.3 Norigami HQ makes no warranty that the functionality of the Website will be uninterrupted or error-free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
12.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Norigami HQ for death or personal injury as a result of the negligence of Norigami HQ or that of its employees or agents.
You agree to indemnify and hold Norigami HQ and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Norigami HQ arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts